SALES OVER 40% 🚚 FREE SHIPPING WORLDWIDE. Use CODE "CHRISTMAS"FOR EXTRA 10% OFF.
SALES OVER 40% 🚚 FREE SHIPPING WORLDWIDE. Use CODE "CHRISTMAS"FOR EXTRA 10% OFF.

FAQ

Shipping & Delivery

Where do we ship to?

We are Shipping To Worldwide Currently and having products that are only being shipped to certain countries as well. ( We do mention in the product description for specific countries that we are shipping to. Otherwise is worldwide shipping. 

When can I expect to receive my order?

  • USA 7-15 business days
  • UK 12-20  business days
  • Australia & New Zealand 12-20 business days
  • Canada 12-20 business days
  • Western Europe 10-20 business days
  • Rest of the World 10-40 business days

 Public holidays or busy periods such as Christmas may effect this.

What is your Handling & Processing time?

Generally our processing is 1-5 business days - with most orders processed daily. Public holidays or busy periods such as Christmas may effect this.

Do you offer an optional express shipping service?

With the growing costs involved with express services, unfortunately we don't offer this at the moment, although we do offer FREE shipping on all orders! Also, we are providing priority processing option (4.99$) for customer who wants to cut the queue and have their orders processed faster. 

Do you have any delivery Restrictions?

No - although we would advise all customers to not use P.O Boxes or addresses that may not be attended for long periods of time and recommend that you arrange delivery to a location that you are likely to be at to receive the order - however we understand this isn't always possible.

Shipping & Delivery

I'm having trouble purchasing, who can i contact?

For further assistance please feel free to email us at: support@trendingisland.com

Can I change my order after purchase?

Yes! Please contact us via within 1hr of ordering and providing your order hasn't been processed. Please email us your adjustment to support@trendingisland.com

An item I am wanting to purchase has sold out- what can i do? 

We understand that it is upsetting to find an item you love - only to find it is no longer in stock. In order to keep our styles fresh, generally some items may not be re-ordered, however this is not always the case and we would recommend getting in touch with us if you are still wanting the item.

What is the expected shipping time for different countries/regions?

  • USA 7-15 business days
  • UK 12-20  business days
  • Australia & New Zealand 12-20 business days
  • Canada 12-20 business days
  • Western Europe 10-20 business days
  • Rest of the World 10-40 business days

Sales & Promotions

How long do your sales run for?

Unfortunately our sales don't run for any scheduled amount of time. New products, old stock or seasonal changes will have the biggest impact on our sales timeframe. If an item you were looking for has ended its sale, please contact us and we may be able to honour this subject to availability.

I'm having trouble with a promotional code, what can i do? 

If you are having issues with a promo code it may have been previously used or expired. Sometimes it may due to cached images and files, clearing them may solve the issue. If the issues are still unsolved, proceed with other browser such as internet explorer/firefox/google chrome. 

If you believe there may be another issue - please feel free to contact us and we can help rectify the issue 

Return & Exchanges

How do I return an item?

To return your item please email us at support@trendingisland.com for more information. Please do not return or send any items/ orders to manufacturers, third parties or other without our prior notification. 

What is your 30 Day Money Back Guarantee?

We strive to provide our customers with fantastic quality products along with 5 star customer service. We are confident with our products & services that we guarantee our products for 30 days or your money back!

We Guarantee against:

  • Fault & Manufacturers Damages
  • Products not fit for its intended purpose
  • Error from us due to poor communication, marketing or advertising

Most importantly we want you to have a great shopping experience and if you believe we haven't achieve this please email us at: support@trendingisland.com

What is your Returns Policy?

Please visit the Returns Policy section of our website for more information.

Payments

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.